Your Privacy, Rights & Responsibilities

The Surgicentre is committed to ensuring that your personal information is professionally managed in accordance with the Privacy Act 1988 (Cth) and all relevant State legislation (Privacy Legislation). The Privacy Act 1988 (Cth) contains the National Privacy Principles which, in conjunction with other Privacy Legislation, set the standards for the way in which private organisations such as the Surgicentre handle personal information.

The following information sets out how we may collect, use and disclose necessary personal information which we obtain from or about you, how we ensure that information is kept secure, and how you can obtain access to that information. For more detailed information about our Privacy Policy, please feel free to contact the Clinical Operations Manager as indicated at the end of this guide.

What we may do with the information we collect 

Clinical Care
Primarily, the personal information collected by us about you is used to ensure that quality health services are provided to you whilst you are under our care. Accordingly, any necessary personal information collected about you may need to be shared amongst members of your health care team. This team of health care providers includes clinicians, nurses and anaesthetists, and other health service providers such as pathology, radiology and pharmacy departments.

Monitoring quality of care and patient satisfaction
In addition to the above, aspects of the necessary personal information we collect it may be used by us to monitor the quality of care we provide, the appropriateness and effectiveness of the services we offer, and the level of our patients’ satisfaction with the service provided to them. As a result, we, or someone we authorise to contact you on our behalf, may contact you in the future to seek your feedback on the health services we have provided to you whilst under our care.

Data required by law
We have legal obligations to provide various data sets of information about our patients to the following entities –
State Health Departments (all patients)
Private Hospitals Data Bureau (all patients)
Registrar General’s Office (deaths only)
Cancer Registry (cancer patients only)
Hospital Casemix Protocol (all privately insured patients)
This information is not provided to any secondary source. More information regarding the details of these particular data sets is available on request.

Business Management

From time to time we may need to use or disclose aspects of your personal information for administrative purposes such as accreditation and evaluation activities, quality assurance activities and liaising with our insurers, lawyers, or other advisers in the ordinary course of operating and managing our business.
Personal information is not disclosed to overseas recipients.

Accounting Information
For billing purposes, we may, as appropriate, supply relevant aspects of your personal information to third parties such as your other health care providers, Medicare, your private health insurance provider, and where necessary, outside collection agencies. It may also be necessary from time to time to share limited aspects of your personal information (e.g. contact details) with the other members of your health care team for billing purposes.

How We Treat Your Information Confidentially

Apart from the uses either listed above or otherwise permitted under the Privacy Legislation, using or disclosing your personal information will only be done with your consent.

How We Keep Your Information Secure
Your personal information is stored –
a) on our computer Patient Management System which is accessed only as required by relevant staff and is monitored to ensure that only authorized persons have access to your information, and
b) as a paper health record in a secure environment that is only accessible by the hospital, or where off-site storage is required, by authorized professional storage contractors.
 c) all other personal information is destroyed or deidentified if no longer required for its authorized purpose.

Your Right Of Access
Under the Privacy Act 1988 you have the right to access the personal information that we hold about you. This includes information we store electronically on a computer database, as well as documents, which make up your personal health record. All requests for access will be responded to in a reasonable time frame.

Your Rights As A Patient Of Murdoch Surgicentre
Participate in your own care.
To be treated with care, professional competence, consideration and dignity.
To be told the names of all people caring directly for you.
To be aware of all costs involved in your treatment.
To have all your personal and medical details kept with full confidentiality.
To consent to, or to refuse, treatment or a visitor.

Our Needs
To Enhance Our Capacity to Care For You We Need Your:

  • Honesty about your medical history.
  • Compliance with all medical instructions pre and post operatively, which are designed to aid in your care and healing process.
  • Observation of relevant hospital policies.


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