Patient Feedback

The Murdoch Surgicentre is committed to providing a high standard of care and service. We welcome your feedback both positive and negative, as it enables us to improve the care and service we deliver or know that we are meeting perceived standards of care.

As our customer, you have the right to receive considerate and respectful treatment by all of our staff. If you are concerned about any aspect of your treatment or care at the Murdoch Surgicentre, there are several ways which you can inform us.

  • The Clinical Operations Manager is available to discuss your concerns in person. Please notify reception staff and they will arrange for this to occur or alternatively you can leave your name and number and we will be happy to contact you.
     
  • A patient comment card and suggestion box is available in the patient discharge area in recovery. We welcome comments about what pleased or displeased you in regards to our services. If you require a response, please leave your name and address.

In addition you maybe asked by one of our discharge nurses to complete or take a Patient Satisfactory Survey home and return it to us in the self addressed, prepaid envelope attached to the survey.

The Murdoch Surgicentre Management aims to acknowledge all complaints within 24hrs of notification. All complaints will be investigated and appropriate action taken if required. You then should receive a response within 7 days.
 

REMEMBER, WE VALUE YOUR FEEDBACK TO ENSURE WE DELIVER SAFE, QUALITY CARE

 
 
 
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